Fix payment bug on your account

If y'all try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something so have a trouble with or question nigh it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a ruby alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a different payment method

  1. On your figurer, become dorsum to the item you want to purchase on https://play.google.com.
  2. Click on the price.
  3. Next to the payment method, click the Down arrow Down arrow.
  4. Choose a unlike payment method or add a new ane.
  5. Follow the onscreen instructions to complete your buy.

Set credit and debit carte errors

In that location may be a trouble with your credit or debit card if yous see one of the post-obit error messages:

  • "Unable to process payment: low card balance"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte du jour info or try some other carte"

To fix these errors, try the following steps:

Brand sure your card data is up to date in Google Pay

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this data utilise Google Pay:

Remove or update expired cards

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method y'all are trying to use for the purchase.
  3. Bank check the expiration engagement of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your cipher code is upward to appointment

If your credit card is registered to a unlike address that can cause the payment to be declined. Check the null code matches your current accost.

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. ClickPayment methods.
  3. Find the payment method you are trying to use for the purchase.
  4. ClickEdit.
  5. Check that the zilch code listed matches the naught code of the billing address of your card.
  6. If needed, update the goose egg code.

Then, try your buy once again.

Submit any actress information that is requested

If the error bulletin is followed past instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Check you accept sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Cheque your account to make sure yous have enough to consummate the buy.

Contact your bank or menu issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to inquire about the transaction and see if they know the reason for the decline.

Gear up errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an issue with your account"

If you come across this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your business relationship against fraud.
  • Nosotros need a piffling more information to comply with European union law (Customers from European Wedlock member states but).

To help ready these problems:

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. Take action on any errors or requests in the payments eye.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through directly carrier billing, try the following:

  • Make sure you're connected to your carrier network, straight or by wi-fi.
  • Brand sure y'all've added direct carrier billing as a payment method.
  • Brand sure you're using the local currency.

If yous still have problems, contact your mobile telephone service provider for help.

If y'all can't add a payment method or have a problem with a different payment method

If y'all're having a problem with a different payment method, go to Google Pay to fix the effect.

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide anything that's asked for.
  3. Check that your accost is up to engagement.
  4. Check that the payment methods listed are the ones you want to utilise.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported equally stolen. You must verify the card earlier you tin can utilize it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you'll observe a temporary charge on your bill of fare statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Bank check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than than 2 days: Check your bill of fare statement. You should find a temporary accuse from Google chosen "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

Y'all can't use this card for this buy. Endeavor to brand the purchase again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM carte du jour devices

Check if the right SIM card is in slot 1 and remove any SIM carte du jour from slot 2.

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